Product Safety Recall - PA-10 AC Adapter - Yamaha - Africa / Asia / CIS / Latin America / Middle East / Oceania

Product Safety Recall - PA-10 AC Adapter

We extend our heartfelt gratitude for your ongoing support and trust in our products.

It has come to our attention that the AC adapters PA-10 bundled with our products, as well as some standalone AC adapters designed for the same products (*), may exhibit instances of cracking in the adapter casing, potentially leading to smoke emission or electrical hazards.

Should you be utilizing an affected AC adapter, we urge you to promptly disconnect it from both the product and household outlets, discontinue its usage, and reach to our authorized distributor service centre in your country using a link: https://mea.yamaha.com/en/find/index.html. We are committed to replacing the AC adapter at absolutely no cost to you.

Even if your AC adapter currently shows no signs of malfunction, we advise proactive replacement to ensure continued peace of mind. Rest assured, the issue lies solely with the AC adapter and not with the product itself.

We deeply regret any inconvenience this situation may cause you and assure you of our dedication to rectifying it swiftly. Moving forward, we pledge to reinforce our quality control measures to prevent such occurrences in the future, and we sincerely appreciate your understanding and cooperation in this matter.

For AC adapters manufactured between June 2021 and May 2023, please refer to the date code (a four-digit number engraved on the rear of the case) for verification of the manufacturing period.

Please follow below steps to make sure you are correctly identifying the model and AC adapter:

Electrical Safety Recall Method / Steps To Be Followed:

Step 1: Please note the affected product names and AC adapter:

AC Adaptor PA-10 for mixer
AC Adaptor (230V 35W 18.5W 0.62A) supplied with the following Yamaha professional audio mixers:

PA-10 adapter looks like this:

Step 2: Verify the product name. Please check the below yellow highlighted area

Step 3: To make sure it is the correct adapter you can check by looking closely at the information on the main case, see image below.

Step 4: The date code, identified by 4 digits, can be found on rear of the case on the PA-10, indicating production year and month.

Affected adapters are those with a number range of 2126 ~ 2319. Any adapters outside of this number range are not affected.

Step 5: Contact our authorized distributor service centre in your country using a link: https://mea.yamaha.com/en/find/index.html.
We are committed to replacing the AC adapter at absolutely no cost to you.

If your concerns are not resolved and you require any additional support,
please contact Yamaha Music Gulf FZE (YMGF) via Customer Support Form

Note: Support requests are usually responded to within 24 - 48 hours, excluding weekends and observed holidays.